Hemd&Hosen | Frequently Asked Questions

Last Updated: [10/09/25]

Questions that will answer all your concerns!

1. Shipping & Delivery

Q: How long does shipping take?
A: Orders ship within 1-2 business days and arrive within 5 days max worldwide.

Q: Do you ship internationally?
A: Yes! We deliver to 50+ countries with flat-rate shipping and no hidden fees.

Q: How can I track my order?
A: You’ll receive a tracking link via email once your order ships.

2. Returns & Exchanges

Q: What’s your return policy?
A: Returns are free within 7 days of delivery. Items must be unworn, with tags attached.

Q: How do I initiate a return?
A: Contact our support team at [hemdandhosen@gmail.com] with your order number.

3. Product Information

Q: Where are Hemd&Hosen products made?
A: All our jackets and apparel are designed and crafted in Germany using sustainable materials.

Q: What sizes do you offer?
A: We stock EU sizes S–XXL. Check our size guide for precise measurements.

Q: Are your jackets waterproof?
A: Yes—our outerwear features German-engineered waterproof membranes and sealed seams.

Q: What materials do you use?
A: We prioritize organic cotton, recycled polyester, and eco-friendly insulation for durability and sustainability.

Q: How do I care for my Hemd&Hosen jacket?
A: Machine wash cold (30°C) on a gentle cycle. Air dry only—no ironing or dry cleaning needed.

4. Account & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers.

Q: Can I modify or cancel my order?
A: Contact us within 2 hours of placing your order. We’ll accommodate changes if the order hasn’t shipped.

5. Sustainability & Ethics

Q: Are your materials eco-friendly?
A: Absolutely. We use GOTS-certified organic cotton, recycled fabrics, and biodegradable packaging.

Q: How do you ensure ethical production?
A: All our German workshops adhere to fair-wage policies, safe working conditions, and zero-waste initiatives.

6. Contact Support

Q: How do I reach customer service?
A: Email us at [hemdandhosen@gmail.com] or WhatsApp [+92 3130000000]. Our team responds within 24 hours.

Q: What are your support hours?
A: Monday–Friday, 9 AM–12 PM (midnight) PST. Though, we will try our best to respond to urgent situation even on off days.

Need more help? Explore our [Size Guide] or [Contact Page].
Hemd&Hosen – German Crafted. Timelessly Worn.